The ski passes are non-transferable and must be presented when requested by the inspection personnel. No subsequent exchange, extension or postponement of the validity period is permitted. The individual services covered by the ski passes are provided by legally independent companies.
The business entity selling the ski passes is acting as a representative of other companies. Solely the respective company is thus is responsible for providing individual services and for compensation in the event of any incident. The ski area on the Austrian and Swiss side is serviced by different companies.
Our ski passes are strictly subject to the access control system “Photocompare”. This means that at the turnstiles of the feeder lifts, a photo of the ski pass holder will be made on a case-by-case basis, which subsequently can be compared with images made when passing through turnstiles with the corresponding technology in the ski area on a random basis.
The respective photos are stored in encrypted form and deleted after the validity period of the ski pass has expired. By buying a ski pass, you grant your consent to data processing as set out in our data protection policy. Ski passes valid on a day-to-day basis can also be acquired, which are technically configured so that when passing through the turnstiles, no photos are made (these ski passes will also be randomly checked by our lift staff).
Please note that our counter staff can only issue discounted ski passes on presentation of the relevant documents (guest card, photo ID…).
All ski passes from 2 days are issued for a deposit of 5 euro on KeyCards. Undamaged KeyCards can be returned and the deposit refunded at the cable car cash points, the automatic machines at the Silvretta and Pardatsch lift lower terminus as well as on a voluntary basis by landlords, in sports shops and culinary establishments.
Furthermore, the conditions of carriage issued for the individual cable-cars/lifts apply.
COVID-19 - WINTER 2020/21
In the event of forced closure of the cable car facilities, border closure or travel warnings due to COVID-19, when the relevant official directives last until the planned end of the winter season, the following refund arrangements apply:
- For multi-day ski passes and for day ski passes whose period of validity includes days that could have been used up until closure of facilities, the difference of the purchase price will be refunded.
Refund amount = Ticket price – Ski pass price for days used
- For season tickets a refund will be effected if the ticket has been used for less than 20 days. The refund will be 1/20 of the (discounted) ticket price multiplied by the number of days of skiing not used – with an upper limit of 20 days. The refund amount will be limited to 75% of the (discounted) purchase price.
Refund amount = Ticket price x (20 – days used)
- A refund will only be made when the facilities have been closed by the authorities, when the border has been closed, or if there is an advisory warning against travel, and when this means that it is not possible to provide offers during the validity period for the respective ski pass in the ski areas and ski area members.
- Refund amounts for multi-day ski passes are to be made in writing by 15th May 2021, and for season tickets, by 30th September 2021, to the respective sales point. After these dates there is no right to refund.
No refund can be offered in the event of an early departure or the closure of lifts or pistes due to events outside of the influence of the company (bad weather, wind, natural events etc.)
REFUNDS FOR ACCIDENTS
Following skiing accidents, the purchase price for ski passes with a period of validity of at least two days can be refunded pro rata for a processing fee of 11 Euro.
The refund of the purchase price requires the return of the ski pass, proof of purchase as well as the report from the piste rescue services.
A refund will only be granted when the pass is no longer to be used after the accident and is limited to the days following the day of the accident. Refunds for ski passes of those accompanying a person involved in an accident are not permitted.
REPLACEMENT FOR LOST OR DAMAGED SKI PASSES
For lost or damaged ski passes with a period of validity of at least two days, a new ski pass can be issued for a processing fee of 11 Euro (plus a 5 Euro deposit).
To get a replacement, you are required to present the blocking receipt revocation and official photo identification. If the ski pass was already used on the day that the notification of its loss was made, the validity period of the newly issued ski pass is limited to the following days. Defective ski passes
(without visible external damage) can be replaced only upon presentation of proof of purchase.
LIMITATIONS ON THE NUMBER OF TICKETS
The company reserves the right to limit the number of all or some tickets it sells, if the snow coverage is poor or ski pistes are overcrowded. Prices subject to modification, including on a daily basis, especially during events.
TRANSPORTING CHILDREN BY CHAIRLIFT
Children less than 1.10 m tall can only be transported if they sit on an adult’s lap. Children between 1.10 m and 1.25 m tall can only be transported by chairlift if accompanied by an adult (in adjacent seat).
THE TRANSPORTATION PARAGLIDERS, SKIBOBS
and other items of bulky sports equipment on the chairlifts is prohibited. The transportation hang-gliders is not possible.
Take-offs, landings and flying past (either on or in the area of the open pistes and cableway facilities) is not permitted.
TRANSPORTATION OF DOGS
wearing a muzzle and leash is possible in the Silvrettabahn, Fimbabahn and Pardatschgratbahn. Transporting dogs on chair lifts is prohibited. Free-roaming dogs are not allowed on the slopes.
MISUSE OF SKI PASSES – IT’S NOT WORTH IT!
Ski passes passed on without authorisation to third parties and those reported as lost are blocked at the card readers. Tickets are checked regularly in our ski area. Those found in the ski area without a valid ski pass can expect, in addition to significant financial consequences (retroactive purchase of
ski pass, fine of twice the ticket price), criminal charges.
CLOSE OF OPERATIONS, PISTE CLOSURE
Please note the closing times for the cable cars and ski lifts. After shutting down, Samnaun and Ischgl are only accessible via road (bus, taxi ...).
Please be aware of weather-related closure of facilities and limited skiing times, in particular during non-peak periods in the winter season.
Using the ski area after the pistes have closed is extremely dangerous and is therefore strictly prohibited. During this period there are regular avalanche blasting operations, and ski pistes are also groomed (at times also using winch cables which are not visible to skiers) and the pistes are not inspected by the piste service teams at that time.
Ski touring on the slopes outside the operating hours (5 pm to 9 am) is not allowed. Ascending the piste is dangerous during skiing periods too and is to be avoided where possible.
IT’S YOUR NATURE TOO!
Skiing down the northern ridge of the Piz Val Gronda (towards support 2) is prohibited due to the growth of rare plants here.
ROAMING FEES IN SWITZERLAND
The new EU roaming regulation does not apply in Switzerland!
For legal information on the protection of your personal data, please see www.ischgl.com/datenschutzsilvrettaseilbahn
All ski passes entitle the holder to free use of buses on the Landeck – See – Kappl – Ischgl – Galtür route. Bus transfers are restricted at the start and end of the season
PISTE AND MOUNTAIN RESCUE SERVICE
Tel. +43(0)5444 606 600
24 paramedics monitor the marked and open ski pistes. Evacuation: Skier cost € 200.00 (Austria) or SFR 250.00 (Switzerland). Registration points: cable car stations, T-bar lift stations and restaurants.
Upon registration: quote your number at the start.
The professional crew of the SCHENKAIR guarantee to provide immediate medical care and to transport casualties quickly to one of the near-by hospitals or to a specialist hospital in the region, on request, in the rescue helicopter. All operations are coordinated by the piste rescue service. www.schenkair.at