chairlift in Ischgl chairlift in Ischgl

Terms of service – Silvrettaseilbahn AG

General terms of business and information – Winter

GENERAL
The ski passes are non-transferable and must be presented when requested by the inspection personnel. No subsequent exchange, extension or postponement of the validity period is permitted. The individual services covered by the ski passes are provided by legally independent companies.


The business entity selling the ski passes is acting as a representative of other companies. Solely the respective company is thus is responsible for providing individual services and for compensation in the event of any incident. The ski area on the Austrian and Swiss side is serviced by different companies.

Our ski passes are strictly subject to the access control system “Photocompare”. This means that at the turnstiles of the feeder lifts, a photo of the ski pass holder will be made on a case-by-case basis, which subsequently can be compared with images made when passing through turnstiles with the corresponding technology in the ski area on a random basis. 

The respective photos are stored in encrypted form and deleted after the validity period of the ski pass has expired. By buying a ski pass, you grant your consent to data processing as set out in our data protection policy. Ski passes valid on a day-to-day basis can also be acquired, which are technically configured so that when passing through the turnstiles, no photos are made (these ski passes will also be randomly checked by our lift staff).


Please note that our counter staff can only issue discounted ski passes on presentation of the relevant documents (guest card, photo ID…). 

All ski passes from 2 days are issued for a deposit of 5 euro on KeyCards. Undamaged KeyCards can be returned and the deposit refunded at the cable car cash points, the automatic machines at the Silvretta and Pardatsch lift lower terminus as well as on a voluntary basis by landlords, in sports shops and culinary establishments.

Furthermore, the conditions of carriage issued for the individual cable-cars/lifts apply.

 

Tariffs / Season periods / Terms: subject to change.
The prices listed here are based on a calculation effective from may 2023.
However future developments in this calculation cannot be estimated at the current time, with regard to key factors (e.g. energy costs, inflation etc.). For that reason it may under some circumstances be necessary to recalculate prices in line with relevant developments. We therefore reserve the right to amend prices at a later time, prior to any ski pass purchase. In any event the price stated at this (later) point in time has to be paid.
These ski pass prices replace all tariffs previously stated.

 

 

NATURAL EVENTS
No refund can be offered in the event of an early departure or the closure of lifts or pistes due to events outside of the influence of the company (bad weather, wind, natural events etc.)

 

REFUNDS FOR ACCIDENTS
Following skiing accidents, the purchase price for ski passes with a period of validity of at least two days can be refunded pro rata for a processing fee of 11 Euro.


The refund of the purchase price requires the return of the ski pass, proof of purchase as well as the report from the piste rescue services.


A refund will only be granted when the pass is no longer to be used after the accident and is limited to the days following the day of the accident. Refunds for ski passes of those accompanying a person involved in an accident are not permitted.

 

REPLACEMENT FOR LOST OR DAMAGED SKI PASSES
For lost or damaged ski passes with a period of validity of at least two days, a new ski pass can be issued for a processing fee of 12 Euro (plus a 5 Euro deposit).


To get a replacement, you are required to present the blocking receipt revocation and official photo identification. If the ski pass was already used on the day that the notification of its loss was made, the validity period of the newly issued ski pass is limited to the following days. Defective ski passes
(without visible external damage) can be replaced only upon presentation of proof of purchase.

 

LIMITATIONS ON THE NUMBER OF TICKETS
The company reserves the right to limit the number of all or some tickets it sells, if the snow coverage is poor or ski pistes are overcrowded. Prices subject to modification, including on a daily basis, especially during events.
 

 

TRANSPORTING CHILDREN BY CHAIRLIFT
Children less than 1.10 m tall can only be transported if they sit on an adult’s lap. Children between 1.10 m and 1.25 m tall can only be transported by chairlift if accompanied by an adult (in adjacent seat).

 

THE TRANSPORTATION PARAGLIDERS, SKIBOBS
and other items of bulky sports equipment on the chairlifts is prohibited. The transportation hang-gliders is not possible.
Take-offs, landings and flying past (either on or in the area of the open pistes and cableway facilities) is not permitted.

 

TRANSPORTATION OF DOGS
wearing a muzzle and leash is possible in the Silvrettabahn, Fimbabahn and Pardatschgratbahn. Transporting dogs on chair lifts is prohibited. Free-roaming dogs are not allowed on the slopes.

 

MISUSE OF SKI PASSES – IT’S NOT WORTH IT!
Ski passes passed on without authorisation to third parties and those reported as lost are blocked at the card readers. Tickets are checked regularly in our ski area. Those found in the ski area without a valid ski pass can expect, in addition to significant financial consequences (retroactive purchase of
ski pass, fine of twice the ticket price), criminal charges.

 

CLOSE OF OPERATIONS, PISTE CLOSURE
Please note the closing times for the cable cars and ski lifts. After shutting down, Samnaun and Ischgl are only accessible via road (bus, taxi ...).
Please be aware of weather-related closure of facilities and limited skiing times, in particular during non-peak periods in the winter season.
Using the ski area after the pistes have closed is extremely dangerous and is therefore strictly prohibited. During this period there are regular avalanche blasting operations, and ski pistes are also groomed (at times also using winch cables which are not visible to skiers) and the pistes are not inspected by the piste service teams at that time.

 

SKI TOURING
Ski touring on the slopes outside the operating hours (5 pm to 9 am) is not allowed. Ascending the piste is dangerous during skiing periods too and is to be avoided where possible.

 

IT’S YOUR NATURE TOO!
Skiing down the northern ridge of the Piz Val Gronda (towards support 2) is prohibited due to the growth of rare plants here.

 

ROAMING FEES IN SWITZERLAND
The new EU roaming regulation does not apply in Switzerland!

 

DATA PROTECTION
For legal information on the protection of your personal data, please see www.ischgl.com/datenschutzsilvrettaseilbahn

 

SKI BUSES
All ski passes entitle the holder to free use of buses on the Landeck – See – Kappl – Ischgl – Galtür route. Bus transfers are restricted at the start and end of the season

 

PISTE AND MOUNTAIN RESCUE SERVICE
Tel. +43(0)5444 606 600 
24 paramedics monitor the marked and open ski pistes. Evacuation: Skier cost € 250.00 (Austria) or SFR 250.00 (Switzerland). Registration points: cable car stations, T-bar lift stations and restaurants.
Upon registration: quote your number at the start.

 

RESCUE HELICOPTER
The professional crew of the SCHENKAIR guarantee to provide immediate medical care and to transport casualties quickly to one of the near-by hospitals or to a specialist hospital in the region, on request, in the rescue helicopter. All operations are coordinated by the piste rescue service. www.schenkair.at

Discounts

OFFICIAL PHOTO ID required!

  • CHILDREN: Discount for under 17s
    VIP Skipass under 10 year olds go free, if accompanied by adult
    SILVRETTA Skipass under 8 year olds go free, if accompanied by adult
  • OAP:
    from 65 years old (OAP's rate)
    from 80 years old (child's rate)
  • DISABLED: Discount if 70 % reduction in earning capacity (Child’s rate).

    OFFICIAL PHOTOGRAPHIC ID required!

Group discount 20 + 1

  • When a travel guide/bus driver purchases 20 ski passes of the same category and ticket validity period for a group, one ski pass with the same entitlements is provided free of charge.

 

  • If the bus is parked in Ischgl, the bus driver will be provided with a voucher to the value of € 10.00. This is valid for a return journey (valid on the following facilities - A1 or A2 and A3 return; B8 return) and for lunch including water in the  Idalp self service restaurant, and Alpenhaus or Pardorama. There is also the option to enjoy lunch at a discounted rate in Silvretta Therme.

GTC FOR THE GIFT VOUCHER SHOP WWW.ISCHGL.COM

GTC FOR THE GIFT VOUCHER SHOP - SILVRETTASEILBAHN AG

Welcome to Silvrettaseilbahn AG online shop. These are the general terms and conditions for the Silvrettaseilbahn AG online shop ("GTC" in the following).

CONDITIONS OF CONTRACT
The order facility is only available when all the compulsory fields found on the booking page are completed fully and correctly. The customer is responsible for the correct input of data and acknowledges that upon incorrect entry, the order cannot be effected. The customer acknowledges that the order transaction can no longer be cancelled or retracted once the ‘Accept general terms and conditions’ and ‘Send order’ buttons have been pressed.

 

DATA PROCESSING
The customer gives their express consent that the data they enter for their order will be forwarded to the Silvrettaseilbahn AG database, for this order and the payment transaction to be carried out. This data will then be stored and processed in that data base system. The customer has the option of submitting data via secure data transfer (SSL), in so far as they arrange this matter themselves. The data transfer by the respective companies involved, at very least the data required for payment details, is executed via secure data links. All the companies involved in the order process are subject to telecommunications confidentiality and to the general confidentiality provisions stipulated in the Data Protection Act.

 

DELIVERY COSTS AND PAYMENT METHODS
Processing and delivery costs are € 5 (when several gift vouchers are purchased at the same time this cost is incurred only once). Only Visa and Mastercard are accepted.

 

GIFT VOUCHER DELIVERY
Your gift voucher will generally be sent by post within 3 working days upon receipt of the order. The postal service delivery time must also be taken into consideration. We assume no liability for deliveries which are lost in the post. Complaints are to be made solely in writing and are to be directed to Silvrettaseilbahn AG management.

 

KEY CARD
All gift vouchers are issued as a KeyCard. There is no deposit required for this data storage medium.

USE
Gift vouchers can only be used for the purchase of a ski pass at Silvrettaseilbahn AG ski pass cash desks. Gift vouchers must be redeemed within 2 years. Upon receipt of the data storage medium, the value of the gift voucher can be used when cable car facilities open for business, or at the start of the season at the earliest.

 

MIS-USE
Any mis-use of gift vouchers, including use by a third party, will be punished. As a result the gift voucher will be withdrawn, without replacement. A fine will also be levied and you may be subject to a criminal charge.

 

VALIDITY AREA
This web shop operates exclusively for customers in Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom.

 

CONSUMER PROTECTION
These general business and delivery conditions are valid in as far as they are not contradictory to the mandatory relevant conditions stated by the consumer protection law in the respective consumer country.

In this case however, these ineffective business terms are not invalid in their entirety, rather they are to be limited to the nearest possible valid contents.  
§ 5e of the Austrian Consumer Protection Act (KSchG) applies to Austrian users. Consumers are entitled to withdraw from the contractual agreements which have been initiated via distance selling through us (i.e. contracts concluded via e-mail, fax, through the WWW etc) within a period of seven working days (Saturdays excluded), in so far as none of the exceptions to the right of cancellation/withdrawal as set out in § 5f of the Austria Consumer Protection Law (KSchG) are applicable. With regard to the withdrawal from the contract for users from Germany and Switzerland, the respective consumer protection provisions of their own country apply.
Withdrawal should be made in writing to be effective, and is to be directed to Silvrettaseilbahn AG (see Ischgl.com, Legal Information). In the event of withdrawal, the customer is to defer the services received and pay Silvrettaseilbahn AG a reasonable amount of compensation for use of its services. Silvrettaseilbahn AG must then in turn refund any payment it has received. Costs for return are to be borne by the customer.

 

LEGAL VENUE AND APPLICABLE LAW
The agreed legal venue for any disputes which arise from this contractual relationship is Landeck, in so far as no other legal stipulations contradict this. Only Austrian law is applicable for any disputes arising from this contractual relationship.

 

Ischgl, 17.09.2018