The ski passes are non-transferable and must be presented when requested by the inspection personnel. No subsequent exchange, extension or postponement of the validity period is permitted. The individual services covered by the ski passes are provided by legally independent companies. The business entity selling the ski passes is acting as a representative of other companies. The respective company is responsible for providing individual services and for compensation in the event of any incident. The ski area on the Austrian and Swiss side is serviced by different companies. Please note that our counter staff can only issue discounted ski passes on presentation of the relevant documents (guest card, photo ID).
In all other respects, the general terms and conditions are applicable to individual cable cars/lifts.
No refund can be offered in the event of an early departure or the closure of lifts or pistes due to events outside of the influence of the company (bad weather, wind, natural events etc.)
REFUNDS FOR ACCIDENTS:
Following ski accidents, the purchase price for ski passes with a period of validity of at least two days can be refunded pro rata for a processing fee of 11 Euro. The refund of the purchase price requires the return of the ski pass, as well as the report from the ski rescue. A refund will only be granted when the pass is no longer to be used after the accident and is limited to the days following the day of the accident. Refunds for ski passes of those accompanying a person involved in an accident are not permitted.
REPLACEMENT FOR LOST OR DAMAGED SKI PASSES:
For lost or damaged ski passes with a period of validity of at least three days, a new ski pass can be issued for a processing fee of 11 Euro (plus a 5 Euro deposit). To get a replacement, you are required to present a revocation document and official photo identification. If the ski pass had already been used on the day that the notification of its loss was made, the validity period of the newly issued ski pass is limited to the following days. Defective ski passes (without visible external damage) can be replaced only upon presentation of proof of purchase.
LIMITATIONS ON THE NUMBER OF TICKETS
The company reserves the right to limit the number of all or some tickets it sells, if the snow coverage is poor or ski pistes are overcrowded. Prices subject to modification, including on a daily basis, especially during events.
TRANSPORTING CHILDREN BY CHAIRLIFT
Children less than 1.10 m tall can only be transported if they sit on an adult’s lap. Children between 1.10 m and 1.25 m tall can only be transported by chairlift if accompanied by an adult (in adjacent seat).
THE TRANSPORTATION PARAGLIDERS, SKIBOBS ETC.
and other items of bulky sports equipment on the chairlifts is prohibited. The transportation hang-gliders is not possible. Take-offs, landings and flying past (either on or in the area of the open pistes and cableway facilities) is not permitted.
TRANSPORTATION OF DOGS
wearing a muzzle and leash is possible in the Silvrettabahn, Fimbabahn and Pardatschgratbahn. Transporting dogs on chair lifts is prohibited. Free-roaming dogs are not allowed on the slopes.
All ski passes for 2 days and for longer periods are issued in the form of a key card upon payment of a deposit of € 5.00. Undamaged key cards can be returned and the deposit refunded at all cable car counters, at the vending machines at the Silvrettabahn and Pardatschgratbahn lift valley station and on a voluntary basis, at accommodation establishments, sports shops and restaurants.
MISUSE OF SKI PASSES – IT’S NOT WORTH IT!
Tickets not purchased from the counters and tickets reported as lost will be blocked by the card readers. In order to avoid the misuse of ski passes, card controls are constantly being carried out across the ski resort! Anyone found on the ski area without a valid ski pass will face the following consequences:
- Purchase of a day pass at the full standard price.
- A fine in the amount of two-times the daily ski pass price (standard price) will be levied.
- A report will be issued due to suspicion of subreption of service (§ 149 StGB) or suspicion of fraud (§ 146 StGB).
CLOSE OF OPERATIONS, PISTE CLOSURE
Please note the closing times for the cable cars and ski lifts. After shut down Samnaun and Ischgl are only accessible via road (bus, taxi,...). Please be aware of weather-related closure of facilities and limited skiing times, in particular at non-peak periods during the winter season.
Using the ski area after the pistes have closed is extremely dangerous and is therefore strictly prohibited. During this period there are regular avalanche blasting operations, and ski pistes are also tended to (in parts also using winch cables which are not visible to skiers) and the pistes are not inspected by the piste service teams at that time.
IT’S YOUR NATURE TOO!
Skiing down the northern ridge of the Piz Val Gronda (towards support 2) is prohibited due to the growth of rare plants here.
CAUTION Ski touring on the slopes outside the operating hours (5 pm to 9 am) is not allowed. Ascending the piste is dangerous during skiing periods too and is to be avoided where possible.
ROAMING FEES IN SWITZERLAND
Please note: The new EU roaming regulation does not apply in Switzerland!
VIDEO MONITORING | DIGITAL RECORDING
We would like to point out that photos are taken for monitoring purposes at all check points in the Ischgl and Samnaun ski areas. The buildings of the Silvrettaseilbahn AG are monitoredby CCTV.
For legal information on the protection of your personal data, please see www.ischgl.com/datenschutzsilvrettaseilbahn
All ski passes entitle the holder to free use of buses on the Landeck – See – Kappl – Ischgl – Galtür route. Bus transfers are restricted at the start and end of the season
PISTE AND MOUNTAIN RESCUE SERVICE
Tel. +43(0)5444 606 600
24 paramedics monitor the marked and open ski pistes. Evacuation: Skier cost € 200.00 (Austria) or SFR 250.00 (Switzerland). Registration points: cable car stations, T-bar lift stations and restaurants.
Upon registration: quote your number at the start.
The professional crew of the SCHENKAIR guarantee to provide immediate medical care and to transport casualties quickly to one of the near-by hospitals or to a specialist hospital in the region, on request, in the rescue helicopter. All operations are coordinated by the piste rescue service. www.schenkair.at