Terms of service – Silvrettaseilbahn AG

General terms of business and information – Winter

GENERAL
The ski passes are non-transferable and must be presented when requested by the inspection personnel. No subsequent exchange, extension or postponement of the validity period is permitted. The individual services covered by the ski passes are provided by legally independent companies. The business entity selling the ski passes is acting as a representative of other companies. The respective company is responsible for providing individual services and for compensation in the event of any incident. The ski area on the Austrian and Swiss side is serviced by different companies. Please note that our counter staff can only issue discounted ski passes on presentation of the relevant documents (guest card, photo ID).
In all other respects, the general terms and conditions are applicable to individual cable cars/lifts.

 

NATURAL EVENTS
No refund can be offered in the event of an early departure or the closure of lifts or pistes due to events outside of the influence of the company (bad weather, wind, natural events etc.)

 

REFUNDS FOR ACCIDENTS:
Following ski accidents, the purchase price for ski passes with a period of validity of at least two days can be refunded pro rata for a processing fee of 11 Euro. The refund of the purchase price requires the return of the ski pass, as well as the report from the ski rescue. A refund will only be granted when the pass is no longer to be used after the accident and is limited to the days following the day of the accident. Refunds for ski passes of those accompanying a person involved in an accident are not permitted.

 

REPLACEMENT FOR LOST OR DAMAGED SKI PASSES:
For lost or damaged ski passes with a period of validity of at least three days, a new ski pass can be issued for a processing fee of 11 Euro (plus a 5 Euro deposit). To get a replacement, you are required to present a revocation document and official photo identification. If the ski pass had already been used on the day that the notification of its loss was made, the validity period of the newly issued ski pass is limited to the following days. Defective ski passes (without visible external damage) can be replaced only upon presentation of proof of purchase.

 

LIMITATIONS ON THE NUMBER OF TICKETS
The company reserves the right to limit the number of all or some tickets it sells, if the snow coverage is poor or ski pistes are overcrowded. Prices subject to modification, including on a daily basis, especially during events.
 

 

TRANSPORTING CHILDREN BY CHAIRLIFT
Children less than 1.10 m tall can only be transported if they sit on an adult’s lap. Children between 1.10 m and 1.25 m tall can only be transported by chairlift if accompanied by an adult (in adjacent seat).

 

THE TRANSPORTATION PARAGLIDERS, SKIBOBS ETC.
and other items of bulky sports equipment on the chairlifts is prohibited. The transportation hang-gliders is not possible. Take-offs, landings and flying past (either on or in the area of the open pistes and cableway facilities) is not permitted.

 

TRANSPORTATION OF DOGS
wearing a muzzle and leash is possible in the Silvrettabahn, Fimbabahn and Pardatschgratbahn. Transporting dogs on chair lifts is prohibited. Free-roaming dogs are not allowed on the slopes.

 

KEY-CARDS
All ski passes for 2 days and for longer periods are issued in the form of a key card upon payment of a deposit of € 5.00. Undamaged key cards can be returned and the deposit refunded at all cable car counters, at the vending machines at the Silvrettabahn and Pardatschgratbahn lift valley station and on a voluntary basis, at accommodation establishments, sports shops and restaurants.

 

MISUSE OF SKI PASSES – IT’S NOT WORTH IT!
Tickets not purchased from the counters and tickets reported as lost will be blocked by the card readers. In order to avoid the misuse of ski passes, card controls are constantly being carried out across the ski resort! Anyone found on the ski area without a valid ski pass will face the following consequences:

  1. Purchase of a day pass at the full standard price.
  2. A fine in the amount of two-times the daily ski pass price (standard price) will be levied.
  3. A report will be issued due to suspicion of subreption of service (§ 149 StGB) or suspicion of fraud (§ 146 StGB).

 

CLOSE OF OPERATIONS, PISTE CLOSURE
Please note the closing times for the cable cars and ski lifts. After shut down Samnaun and Ischgl are only accessible via road (bus, taxi,...). Please be aware of weather-related closure of facilities and limited skiing times, in particular at non-peak periods during the winter season.
PLEASE NOTE
Using the ski area after the pistes have closed is extremely dangerous and is therefore strictly prohibited. During this period there are regular avalanche blasting operations, and ski pistes are also tended to (in parts also using winch cables which are not visible to skiers) and the pistes are not inspected by the piste service teams at that time.

 

IT’S YOUR NATURE TOO!
Skiing down the northern ridge of the Piz Val Gronda (towards support 2) is prohibited due to the growth of rare plants here.

 

SKI TOURING
CAUTION Ski touring on the slopes outside the operating hours (5 pm to 9 am) is not allowed. Ascending the piste is dangerous during skiing periods too and is to be avoided where possible.

 

ROAMING FEES IN SWITZERLAND
Please note: The new EU roaming regulation does not apply in Switzerland!

 

VIDEO MONITORING | DIGITAL RECORDING
We would like to point out that photos are taken for monitoring purposes at all check points in the Ischgl and Samnaun ski areas. The buildings of the Silvrettaseilbahn AG are monitoredby CCTV.

 

DATA PROTECTION
For legal information on the protection of your personal data, please see www.ischgl.com/datenschutzsilvrettaseilbahn

 

SKI BUSES
All ski passes entitle the holder to free use of buses on the Landeck – See – Kappl – Ischgl – Galtür route. Bus transfers are restricted at the start and end of the season

 

PISTE AND MOUNTAIN RESCUE SERVICE
Tel. +43(0)5444 606 600 
24 paramedics monitor the marked and open ski pistes. Evacuation: Skier cost € 200.00 (Austria) or SFR 250.00 (Switzerland). Registration points: cable car stations, T-bar lift stations and restaurants.
Upon registration: quote your number at the start.

 

RESCUE HELICOPTER
The professional crew of the SCHENKAIR guarantee to provide immediate medical care and to transport casualties quickly to one of the near-by hospitals or to a specialist hospital in the region, on request, in the rescue helicopter. All operations are coordinated by the piste rescue service. www.schenkair.at

Discounts

OFFICIAL PHOTO ID required!

  • CHILDREN: Discount for under 17s
    NEW: VIP Skipass under 10 year olds go free, if accompanied by adult
    SILVRETTA Skipass under 8 year olds go free, if accompanied by adult
  • OAP: from 60 years old
  • DISABLED: Discount if 70 % reduction in earning capacity (Child’s rate).

 

GROUP RATE: 20 + 1 RULE

IT'S MORE FUN IN A GROUP and it's WORTHWHILE.
When a travel guide/ bus driver purchases 20 or more ski passes together for the same category and with the ticket of the same validity basis, one ski pass is provided free of charge, in that same category/validity scope.

PLUS:

  • If the bus stays in Ischgl while everyone skis, the driver receives a voucher for € 10.00, valid at the following attractions: Entry to the indoor pool, the sauna and for lunch in the Silvretta Center

or

  • A return journey on the Silvretta-, Pardatschgrat- or Fimbabahn, and lunch with 'Skiwasser' drink in the Idalp self-service restaurant, in Alpenhaus or in Pardorama.

GTC FOR THE GIFT VOUCHER SHOP WWW.ISCHGL.COM

GTC FOR THE GIFT VOUCHER SHOP - SILVRETTASEILBAHN AG

Welcome to Silvrettaseilbahn AG online shop. These are the general terms and conditions for the Silvrettaseilbahn AG online shop ("GTC" in the following).

CONDITIONS OF CONTRACT
The order facility is only available when all the compulsory fields found on the booking page are completed fully and correctly. The customer is responsible for the correct input of data and acknowledges that upon incorrect entry, the order cannot be effected. The customer acknowledges that the order transaction can no longer be cancelled or retracted once the ‘Accept general terms and conditions’ and ‘Send order’ buttons have been pressed.

 

DATA PROCESSING
The customer gives their express consent that the data they enter for their order will be forwarded to the Silvrettaseilbahn AG database, for this order and the payment transaction to be carried out. This data will then be stored and processed in that data base system. The customer has the option of submitting data via secure data transfer (SSL), in so far as they arrange this matter themselves. The data transfer by the respective companies involved, at very least the data required for payment details, is executed via secure data links. All the companies involved in the order process are subject to telecommunications confidentiality and to the general confidentiality provisions stipulated in the Data Protection Act.

 

DELIVERY COSTS AND PAYMENT METHODS
Processing and delivery costs are € 5 (when several gift vouchers are purchased at the same time this cost is incurred only once). Only Visa and Mastercard are accepted.

 

GIFT VOUCHER DELIVERY
Your gift voucher will generally be sent by post within 3 working days upon receipt of the order. The postal service delivery time must also be taken into consideration. We assume no liability for deliveries which are lost in the post. Complaints are to be made solely in writing and are to be directed to Silvrettaseilbahn AG management.

 

KEY CARD
All gift vouchers are issued as a KeyCard. There is no deposit required for this data storage medium.

USE
Gift vouchers can only be used for the purchase of a ski pass at Silvrettaseilbahn AG ski pass cash desks. Gift vouchers must be redeemed within 2 years. Upon receipt of the data storage medium, the value of the gift voucher can be used when cable car facilities open for business, or at the start of the season at the earliest.

 

MIS-USE
Any mis-use of gift vouchers, including use by a third party, will be punished. As a result the gift voucher will be withdrawn, without replacement. A fine will also be levied and you may be subject to a criminal charge.

 

VALIDITY AREA
This web shop operates exclusively for customers in Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom.

 

CONSUMER PROTECTION
These general business and delivery conditions are valid in as far as they are not contradictory to the mandatory relevant conditions stated by the consumer protection law in the respective consumer country.

In this case however, these ineffective business terms are not invalid in their entirety, rather they are to be limited to the nearest possible valid contents.  
§ 5e of the Austrian Consumer Protection Act (KSchG) applies to Austrian users. Consumers are entitled to withdraw from the contractual agreements which have been initiated via distance selling through us (i.e. contracts concluded via e-mail, fax, through the WWW etc) within a period of seven working days (Saturdays excluded), in so far as none of the exceptions to the right of cancellation/withdrawal as set out in § 5f of the Austria Consumer Protection Law (KSchG) are applicable. With regard to the withdrawal from the contract for users from Germany and Switzerland, the respective consumer protection provisions of their own country apply.
Withdrawal should be made in writing to be effective, and is to be directed to Silvrettaseilbahn AG (see Ischgl.com, Legal Information). In the event of withdrawal, the customer is to defer the services received and pay Silvrettaseilbahn AG a reasonable amount of compensation for use of its services. Silvrettaseilbahn AG must then in turn refund any payment it has received. Costs for return are to be borne by the customer.

 

LEGAL VENUE AND APPLICABLE LAW
The agreed legal venue for any disputes which arise from this contractual relationship is Landeck, in so far as no other legal stipulations contradict this. Only Austrian law is applicable for any disputes arising from this contractual relationship.

 

Ischgl, 17.09.2018