Ischgl viewing point

Winter season 2020/21 - skiing area Ischgl/Samnaun

COVID-19 Compliance

This page is continuously updated (as of: 5th November 2020).

We are delighted to welcome you to ski and snowboard in Ischgl/Samnaun again in winter 2020/21.
The winter season starts in Ischgl from 17.12.2020 and in Samnaun from 11.12.2020.
Skiing and snowboarding will be somewhat different this season. Nevertheless, we are convinced that in our cross-border Silvretta Arena, with an area of 500 ha of daily groomed pistes (equivalent to more than 700 football fields) providing enough safety distance, you will spend beautiful and relaxing days of skiing this winter, too.

Health is the top priority

For weeks now, politicians, authorities, health experts, medics and business representatives have been discussing how tourism, which is so important for Austria and Switzerland, can be safely reactivated. In accordance with and complementary to the currently applicable legal provisions, the decision-makers in Ischgl and Samnaun have also developed a comprehensive set of measures aiming to guarantee the health and safety of our guests, our staff as well as the local population.

Let’s work together to deny Covid-19 any chance in the Silvretta Arena.

Frequently asked Questions...

FAQ

In the event of forced closure of the cable car facilities, border closure or travel warnings due to COVID-19, when the relevant official directives last until the planned end of the winter season, the following refund arrangements apply:

  • For multi-day ski passes and for day ski passes whose period of validity includes days that could have been used up until closure of facilities, the difference of the purchase price will be refunded.
    Refund amount =
    Ticket price – Ski pass price for days used
  • For season tickets a refund will be effected if the ticket has been used for less than 20 days. The refund will be 1/20 of the (discounted) ticket price multiplied by the number of days of skiing not used – with an upper limit of 20 days. The refund amount will be limited to 75% of the (discounted) purchase price.
    Refund amount =
    Ticket price x (20 – days used)

              20
  • A refund will only be made when the facilities have been closed by the authorities, when the border has been closed, or if there is an advisory warning against travel, and when this means that it is not possible to provide offers during the validity period for the respective ski pass in the ski areas and ski area members.
  • Refund amounts for multi-day ski passes are to be made in writing by 15th May 2021, and for season tickets, by 30th September 2021, to the respective sales point. After these dates there is no right to refund.

What we do for you:

General information

  • Information columns and signs: They point out our Covid-19 compliance guidelines at the access points to our transportation facilities, in the cable car cabins, the restaurants, the sports shops and ski depots. Furthermore, we update you regularly and in multiple languages by means of relevant announcements in the access areas of the feeder lifts and ticket sales points.
  • Multifunctional scarf: When buying a ski pass, we will give you a multifunctional scarf at no cost, which can be used as a filtering facepiece (FFP). Wearing a filtering facepiece is mandatory in the areas with corresponding signs (also see below).
  • Visitor management: We will arrange the queue areas regardless of current legal provisions in such a way as to avoid groups of persons standing together at close range as far as possible.
  • Hand disinfection: At our cable car facilities and in the mountain restaurants we have installed sufficient hand disinfection facilities for you.

Cable cars and ski buses

  • Limited number of persons: A reduction of the highest number of persons allowed in the cable car cabins or the chairlifts is not legally mandatory. Permitted capacities will, however, not be fully utilised if the ridership is accordingly low. In cable car cabins and when riding on chairlifts and lifts, wearing FFPs is mandatory.
  • Disinfection of all cable cars: All cable car cabins (Silvrettabahn A1, Pardatschgratbahn A2,Fimbabahn A3, Piz Val Gronda E5, Pardoramabahn F2, Twinliner L1, Pendelbahn L2) are disinfected by us several times a day. When doing so, we apply a long-lasting mist of fine droplets, using special cold fogging devices. Within one minute, this eliminates 99.99% of viruses, bacteria and spores on the treated surfaces. The active ingredient does not leave behind any residue after usage, is 100% biodegradable, non-toxic, pH-neutral as well as skin- and eye-friendly.
  • Surface/ room air disinfection: In ski buses as well as in sports shops and ski depots, the first aid stations / Medical-Port in the ski area, but also in our WC-facilities and elevator cars, surface / room air disinfection measures are also carried out daily. Here, too, we rely on disinfection using the aforementioned ULV-cold fogging machines.
  • We expressly reserve limiting the number of persons for the Silvretta Arena Ischgl/Samnaun.

Mountain restaurants

  • Minimum distances: In the mountain restaurants we pay attention to the minimum distance between tables and seating facilities as prescribed by the authorities. In addition, we have installed new partitionings in the seating areas and adapted and expanded hygiene measures in the free-flow areas.
  • Limited admittance: In order to guarantee compliance with sufficient safety distancing, we will – regardless of capacity utilisation – also limit admittance to our culinary establishments on the mountain.
  • Digital menu cards: All our food / drinks menus are provided in digital form. These can be accessed using our iSki Ischgl / mySamnaun App or via QR-Code directly in the mountain restaurants and cable car cabins of the feeder facilities.
  • Music events: Music offerings in the restaurants and bars of the cable cars will be provided exclusively in form of background music. The tobogganing evenings will take place under strict observance of the applicable safety precautions.
  • Cleaning activities: The Silvrettaseilbahn AG and the Bergbahnen Samnaun AG are purposefully intensifying a number of cleaning activities. This applies, for example, to the cleaning and/or disinfection of the tables/bar areas in the mountain restaurants as well as to handrails, doorknobs and sanitary installations. We have also reduced the intervals for cleaning the filters in ventilation systems.
  • In our mountain restaurants there will be a registration requirement this winter season.

    1. Download the free of charge iSki Ischgl or mySamnaun App.
     

    Apple iOS Download (iSki Ischgl App)
    Android Download (iSki Ischgl App)

    Apple iOS Download (mySamnaun App)
    Android Download (mySamnaun App)


    2. One-time registration necessary in the app



    3. Registration upon arrival at our mountain restaurants will take place via a QR-Code

     

    Alternatively, registration is also possible by a form at the restaurant entrance.
    The data will be deleted again within 28 days and only used to notify you of a Covid-19 infection case.

Staff

  • Covid-19-Test: All staff will be tested for Covid-19 before starting work for the first time. For those who are in contact with customers, occasion-related follow-up tests will take place, whereby ongoing testing opportunities are available.
  • Staff who have contact with guests (gastronomy, cable car and rescue sections) are instructed to wear FFP. Before the start of work, the body temperature of all staff will be checked on a daily basis.
  • Persons with health afflictions can contact the staff of the cable car companies at any time. We have several qualified Corona safety officers available for this purpose.

Events

  • A Top of the Mountain-Opening-concert in November will not be held this year due to the special situation. The TOM-concerts for Easter and the season finale we hope to go ahead with, if the legal framework conditions and general situation so permit. Likewise, we will try to hold selected events, such as the ski-demo shows of the ski school. More detailed information regarding this will be announced in due time.

 

What you can do to ensure safe social interaction and thus protect your fellow skiers:

Please always carry a filtering face-piece and use it when the minimum distance to other persons as required in each case cannot be observed.

In these areas, wearing an FFP (multifunctional scarf, protective mask,...) is mandatory:

  • at the ski pass sales point of the cable cars
  • in the access area of all cable cars (pay attention to the markings)
  • in the station, entry / exit area as well as during the ride with the cable cars (gondola/chairlifts, chairlifts, T-bar lifts)
  • when using the conveyors ( practice area)
  • Skyfly
  • In the mountain restaurants (wearing FFP is not required at the tables themselves)
  • when using the WC-facilities
  • in the ski shop / ski depot
  • in the ski bus

 

Please keep sufficient distance to unknown persons.
If possible, the minimum distance should also be maintained in the cable car cabins.

 



Please ventilate the cable car cabin during the trip if necessary.

 



Observe the general hygiene rules and wash your hands regularly. In the cable car station and the mountain restaurants, disinfectant dispensers are available for you.

 



Please do not leave behind your used protective mask or handkerchiefs in the cable car cabins, but instead dispose of these probably. Garbage bins can be found in the station areas.

 



Please follow the conduct recommendations and instructions from our staff on duty, in particular also those with regard to the applicable hygiene regulations.

 



If possible, use contactless payment methods.

 



If you are showing any symptoms of a possible COVID-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please remain in your accommodation and immediately contact the reception of your accommodation provider or a doctor.

 



Please practice personal responsibility and thus protect your health and that of those around you. Install and activate the updated iSki-Ischgl bzw. mySamnaun App and thus help to optimise “contact tracing”. This ensures you will always receive the latest information.

 


Install the Stopp Corona-app/SwissCovid APP and protect yourself and your loved ones.

Every time the minimum distance to other people is not observed, the app will register this as a contact. If you or one of these persons catch the corona-virus, all encounters will be informed completely anonymously.

More informations about the Stopp Corona-App

 

Winter 2020/21

Legal framework - ropeway transportation in Austria

 

Respect our health/hygiene compliance, enjoy your winter holidays in Ischgl and have a great time.


We continuously evaluate the situation and adapt our Covid-19 Compliance with regard to any changes in legal or official requirements.

Silvrettaseilbahn AG
The Board

Bergbahnen Samnaun AG
The Director

Our newest lifts...

Velilleckbahn F1 in Ischgl

and

Visnitzbahn N2 in Samnaun